Right of Withdrawal Policy
In accordance with the Italian Consumer Code (Legislative Decree 206/2005) and the EU Consumer Rights Directive, customers have the right to withdraw from a purchase without giving any reason, within 14 days of receiving the goods.
You may cancel your order within 14 calendar days from the day you (or someone authorized by you, other than the delivery carrier) took physical possession of the goods.
To exercise this right, please send us a clear written statement via email or postal mail. While not required, you may use the standard withdrawal form provided below.
(Only fill out and send this form if you wish to cancel the contract)
To:
SOGECO SRL
Località Bandone 1/G – 10082 – Cuorgnè (TO), Italy
Email: info@ecostorum.com
VAT Number: IT0526700018
I hereby notify you of my withdrawal from the purchase of the following item(s):
Ordered on: _________________________
Received on: _________________________
Customer Name: _________________________
Customer Address: _________________________
Signature (if sending by post): _________________________
Date: _________________________________
Once we receive your withdrawal request, we will issue a full refund within 14 days. This includes the cost of standard shipping, but excludes any extra charges for express or special delivery services.
Refunds will be processed via the original payment method, unless otherwise agreed. No administrative fees will be applied.
You must return the items within 14 days from the date you notified us of your withdrawal. Returns are considered timely if shipped before the 14-day period expires.
Returned products must be in their original condition and packaging.
Unless the return is due to a product defect or our error, return shipping costs are the customer’s responsibility.
The right of withdrawal does not apply to:
Custom-made or personalized items
Sealed products that have been opened and are not suitable for return for health or hygiene reasons
Perishable goods or items with a short shelf life
Audio, video, or software products once unsealed
Newspapers, magazines, or similar publications
Returned items must be unused, undamaged, and include all original packaging, labels, and safety seals.
If the item has been handled in a way that reduces its value, we reserve the right to apply a partial refund.
Please make sure the products are securely packaged to avoid damage during transit.
Important: As the buyer, you are responsible for any reduction in the value of the products resulting from handling beyond what is necessary to assess their nature, characteristics, or functionality.
If you have any questions regarding your right of withdrawal, returns, or cancellations, please contact us:
SOGECO SRL
Località Bandone 1/G – 10082 – Cuorgnè (TO), Italy
Email: info@ecostorum.com